The importance of having a proactive malpractice provider to navigate challenging patient interactions


In the world of healthcare, unexpected challenges arise that may not have been covered in-depth during one’s formal education. When faced with a potential crisis, having a solid support system can make all the difference. One such challenge emerged recently when a patient, frustrated with their primary care physician’s inability to diagnose their ongoing abdominal pain, made a comment that could be interpreted as suicidal ideation. This article delves into the steps taken by the chiropractor and the crucial support provided by ChiroFutures Malpractice Insurance Program.

Immediate Response to a Concerning Comment

The comment made by the patient – “if my next appointment with my MD doesn’t give me some answers, the next time I see you, will be when I’m looking down on you from Heaven” – was not to be taken lightly. Addressing such comments immediately and with sensitivity is vital. Dr. Jones, aware of the gravity of the situation, took immediate steps to ensure the patient’s safety.

Gauging the Credibility of the Statement

While it’s essential to always take suicidal comments seriously, it’s equally critical to assess the situation’s immediacy. Dr. Jones felt that the comment was more an expression of the patient’s frustration than a genuine suicidal intention. However, making this determination requires a careful balance between intuition and the known facts.

Seeking Guidance from ChiroFutures

The support provided by ChiroFutures Malpractice Insurance Program was invaluable in navigating this sensitive situation. Dr. Jones contacted them, seeking advice on his responsibilities, best practices, and potential next steps. With their guidance, Dr. Jones was able to address the issue promptly and effectively, underscoring the importance of having a robust malpractice provider in one’s corner.

The Follow-Up

Thanks to the advice from ChiroFutures, Dr. Jones and his team took the initiative to follow up with the patient that evening. This step not only ensured the patient’s well-being but also demonstrated genuine care and concern. Documentation of all interactions and interventions is essential in such situations. This includes noting the follow-up call and any observations made regarding the patient’s state of mind.


Addressing suicidal comments requires a proactive approach, a caring heart, and the backing of a strong support system. ChiroFutures Malpractice Insurance Program played a pivotal role in guiding Dr. Jones through this delicate situation, reinforcing the need for a trustworthy malpractice provider. In challenging times, having expert guidance can be the difference between feeling lost and confidently navigating a crisis. For chiropractors, being prepared for any situation and ensuring the safety and well-being of their patients should always be paramount.